Indian Journal of Public Health

SHORT COMMUNICATION
Year
: 2007  |  Volume : 51  |  Issue : 1  |  Page : 68--69

Consumer grievance reporting in G.M.C. hospital, Miraj


JU Yadav1, JK Joshi2, SK Kumbhar1 
1 Lecturer, Department of Preventive and Social Medicine, Govt. Medical College, Miraj, India
2 Professor and Head, Department of Preventive and Social Medicine, Govt. Medical College, Miraj, India

Correspondence Address:
J U Yadav
Lecturer, Department of Preventive and Social Medicine, Govt. Medical College, Miraj
India

A cross-sectional study conducted among 400 «SQ»consumers«SQ» at G.M.C.Hospital, Miraj revealed 91% consumers had one/more grievance/s. Higher grievances reported in illiterates, lower social class, indoor patients, surgical patients. Lower grievances reported in age < 15 yrs and 31-45 yrs, rural dwellers. Sex and new / old status of patients not affected grievance- reporting. 10 grievances out of 38 were found to be of serious nature. Some grievances (e.g. post-operative complications, discharge without clinical relief, absence of counselling, cursory clinical examination etc.) might have potential as possible medical negligence.


How to cite this article:
Yadav J U, Joshi J K, Kumbhar S K. Consumer grievance reporting in G.M.C. hospital, Miraj.Indian J Public Health 2007;51:68-69


How to cite this URL:
Yadav J U, Joshi J K, Kumbhar S K. Consumer grievance reporting in G.M.C. hospital, Miraj. Indian J Public Health [serial online] 2007 [cited 2019 Jun 16 ];51:68-69
Available from: http://www.ijph.in/article.asp?issn=0019-557X;year=2007;volume=51;issue=1;spage=68;epage=69;aulast=Yadav;type=0