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Year : 2009  |  Volume : 53  |  Issue : 1  |  Page : 49-51

Satisfaction of in-patients concerning patient care in a tertiary care hospital in Punjab.


Department of Microbiology, Christian Medical College, Ludhiana, Punjab

Correspondence Address:
Sheena Ann Mammen
Department of Microbiology, Christian Medical College, Ludhiana, Punjab

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Source of Support: None, Conflict of Interest: None


PMID: 19806832

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Patient satisfaction is defined as a patient's personal evaluation of health care services and providers and thus a vital component of health care outcome and remains an area of interest and need in health care. Hence to assess in-patient satisfaction a study was conducted in a private tertiary care hospital on a stratified random sample of 100 in-patients drawn from four different general wards using a structured questionnaire. Overall the patients were found to be generally satisfied with care and services provided with a score of 87.12%.


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