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SHORT COMMUNICATION
Year : 2007  |  Volume : 51  |  Issue : 1  |  Page : 68-69

Consumer grievance reporting in G.M.C. hospital, Miraj


1 Lecturer, Department of Preventive and Social Medicine, Govt. Medical College, Miraj, India
2 Professor and Head, Department of Preventive and Social Medicine, Govt. Medical College, Miraj, India

Correspondence Address:
J U Yadav
Lecturer, Department of Preventive and Social Medicine, Govt. Medical College, Miraj
India
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Source of Support: None, Conflict of Interest: None


PMID: 18232151

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A cross-sectional study conducted among 400 'consumers' at G.M.C.Hospital, Miraj revealed 91% consumers had one/more grievance/s. Higher grievances reported in illiterates, lower social class, indoor patients, surgical patients. Lower grievances reported in age < 15 yrs and 31-45 yrs, rural dwellers. Sex and new / old status of patients not affected grievance- reporting. 10 grievances out of 38 were found to be of serious nature. Some grievances (e.g. post-operative complications, discharge without clinical relief, absence of counselling, cursory clinical examination etc.) might have potential as possible medical negligence.


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