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Year : 2003  |  Volume : 47  |  Issue : 1  |  Page : 14-21

Assessment of hospital services by consumers : a study from a psychiatric setting.


Department of Epidemiology, Institute of Human Behaviour and Allied Science, Dilshad Garden, Delhi

Correspondence Address:
M M Sing
Department of Epidemiology, Institute of Human Behaviour and Allied Science, Dilshad Garden, Delhi

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Source of Support: None, Conflict of Interest: None


PMID: 14723290

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The present study revealed perception of forty-five patients and fifty nine family members selected from the outpatinet deptt. of a Psychiatric hospital. A semi-structured questionnaire was used. The issues like efficiency, punctuality, behaviour of doctors and other staff, waiting time, supply of draugs and diet and cleanliness of the hospital etc were enquired. More than ninety % of the patients and their escorts appreciated the services provided. Most of them (75-80%) was satisfied with supply of drugs, quality of diet, clinical care and cleanliness of the hospital. Measures for improvement were also suggested.


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